Course curriculum

  1. 01

    • Your Part in the Mission Here at TCI!

    • Our Values and How They Apply to the WOW Team

    • Monday Morning Meetings

    • Feedback

    • TCI as a Business: Stay, Play and Pay

    • Learning Summary and Check Document - Part 1

    • TCI Team Induction Kit

  2. 02

    • What is A WOW Call

    • The Importance of Asking Permission on the Phone

    • Why We Validate

    • Example of a Wow Call - Standard Call

    • Examples WOW Call - Re-Inspire

    • Example WOW Call - Upgrades

    • How to Leave a Voicemail Message!

    • Learning Summary and Check Document - Part 2
  3. 03

    • The What

    • The Why

    • The How
  4. 04

    • Advanced Tips

    • Going Beyond this Course
  5. 05

    • Wrapping Things Up

    • Resources